Complaint form - RMA

Here you can complain about your purchase or report a fault under your warranty. Complete the RMA form below according to the accompanying instructions. Our service team will make every effort to resolve your request as quickly as possible.

Procedure for reporting a problem with equipment purchased from Hardware Direct:

For your complaint to be effective, please complete all required fields


Please provide the name of the company that made the purchase.


Please provide date of purchase.


Please provide the invoice number.


Please provide the serial numbers of the products concerned.


Please describe the problem in detail.

All information required to make a report can be found on the purchase invoice and/or warranty card delivered with the equipment. In case of problems, please contact Customer Service.