Warranty
Hardware Direct Warranty
We offer a full warranty for the products portfolio we sell, covered by our service team. The length and type of warranty can be flexibly configured at the time of ordering process.
Customer can choose from a basic, initial startup warranty, through a standard 12-month warranty, up to 5 years of complete support option.
Customer can also decide between preferred warranty types.
Begining with basic, logistic handled warranty, through the on-site technician visit in the NBD mode (next-business-day), up to the top tier Mission-critical level ( fix time within a maximum 4 hours).
The high availability of spare parts stock in our warehouse allows us to effectively replace damaged components even the same day the failrue is reported.
ADVANCED REPLACEMENT service care - service provided remotely. In case system malfunction, Hardware Direct Service Center checks for a root cause of a failrue and specifies component to be replaced. If a hardware failure is confirmed, the Logistic Team sends new components to the Customer. It’s a Customer’s resposibility to carry on with the part replacemet and return the damaged elements to the Service Center.
Change reaction time
ON-SITE service care - this is the most comprehensive and convinient protection support model –covering - on site visit in a place of system installation, carried by a qualified team of Hardware Direct technicians and engineers. Addresed to Customers with no dedicated IT technical resources, willing to have entire service process managed by our professional tech support.
Change reaction time
RETURN TO BASE service care – simple and reliable logistics swap model. Once hardware failrue is being diagnosed, the customer sends faulty hardware component or entire system to the Hardware Direct Service Center and receives repaired or replaced device back.